HCL’s BPO is heading towards a maturity level where a new form of BPO, called Transformational BPO, is evolving that constitutes Full Process Outsourcing and Multiple Process Outsourcing. HCL’s BPO serves customers in various industries including Telecom, Retail, Insurance, Banking & Financial Services, Hi-Tech & Manufacturing and Media, Publishing & Entertainment sectors, backed by Value creation, Global delivery processes, new Output-based Commercial Models, and Strategic Partnerships with clients.
 

HCL BPO services - An overview

HCL BPO was started in 2001. Today, with USD 231.4 million in revenue and over 11,100 professionals operating out of India, Northern Ireland and USA. HCL BPO runs 22 delivery centers across India, UK and USA and offers 24X7 multi-channel, multi-lingual support in eight European and eight APAC languages. HCL BPO’s focus verticals include Telecom, Retail & CPG, Banking & Financial Services, Insurance, Hi-Tech & Manufacturing and Media, Publishing & Entertainment. The company also services various areas of operations that include Supply Chain Management, Finance & Accounting Services, Knowledge & Legal Services, Customer Relationship Management and Technical Support Services. HCL BPO has the largest Telecom engagement in India and runs business processes for world renowned Clients in back-office services, particularly in the Telecom and Retail domain.
 

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